Our last shipping day for online orders will be Wednesday 18th December, 2024 by 12:30. Orders placed after that will be dispatched from Wednesday 8th January 2025.

Why is the water level in the Nexus outer chamber much lower than in the inner chamber?

• The pump could be too powerful, so the Nexus+ is being emptied before the pond refills it by gravity.

• There could be a blockage in the transfer port between the inner and chamber and the outer chamber. You need to back flush it. You can download the instructions to backflush here.

• The Eazy needs cleaning. Or the Eazy’s steel screen needs cleaning. Beware of sharp edges!

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