If I change my mind and no longer want the items I have ordered?
If you are not happy with the items you receive or you change your mind about the items ordered, you must notify us within 14 calendar days from the day after you receive your goods.
If you do cancel your order, you must return the items, undamaged, following the procedures outlined below, see “How do I return an item?”.
To cancel an order you must notify us by calling head office on 01942 216 554 (Monday to Friday between 9am and 5pm)
We will provide a refund within 14 days of us receiving the goods back or from the date you told us you no longer wanted the goods, whichever is sooner. See our “Refunds Policy” for more information.
If the item is faulty or develops a fault under warranty?
If the item is faulty when it arrives with you or it develops a fault under warranty, you can return it back to us for inspection / refund. To make a claim under warranty, a valid proof of purchase will be required. We may ask you to provide photographs to help us establish the cause of the fault. You can email these photographs to [email protected]
Follow the procedures outlined in the section “How do I return an item?” to return the faulty item(s).
How do I return an item?
To return an item please email our Returns Department [email protected] (Monday to Friday between 9am to 5pm) to be issued with a Customer Returns Number (CRN).
We will ask for the reason for the return and also a copy of your proof of purchase to begin the process.
Please write the CRN on the outer packaging of the item you are returning. We also ask that you include a note with your name, address, contact phone number, along with a brief description of the reason for return. It is important that you also include a copy of the proof of purchase.
ll returns should be sent to:
Returns, Evolution Aqua, Evolution House, Kellet Close, Wigan, WN5 0LP, United Kingdom
Who is responsible for returning the goods?
Goods are your responsibility until they reach our warehouse, so please ensure that you package them well to prevent any damage in shipping. Goods returned should be in their original condition and will be inspected on arrival. If the goods arrive damaged we can take the relevant cost from your refund.
Please obtain a receipt for your return package from your courier, which can be used to track the item(s) you are returning, should for some reason they not arrive at our warehouse. We cannot accept liability for returned goods that we fail to receive, or for those that get damaged when shipped to us.
How do I return a product I purchased from a shop?
If your product develops a fault under warranty, you must first contact the original place of purchase, a valid proof of purchase will be required to make a claim.
It is important that you store your proof of purchase during your warranty period. Please note that our dealers have their own individual returns policies which we must abide by.
