These FAQs provide answers to some of the most frequently asked questions about our products and services.
Pond FAQs
Do I need a high pressure circulation pump for my K+ Advanced Filter?
No, one of the great advantages of the K+Advanced Filters is they produce very little back pressure, so you can use a lower wattage pump saving you money!
How do I replace the waste ball valve on my EazyPod
If you have one of the Mk1 EazyPods with a ball valve, you will need to buy a Single Union Ball Valve and a ...
How do I change the electromagnet on an Airpump?
To change the electromagnet on your airpump, follow the steps below or watch our YouTube video here:
A fault code is displayed on the Varipump controller
The controller can display a fault code if the pump develops a problem. Download the fault code troubleshooting guide at the bottom of this page to identify the issue.
If your Varipump was manufactured before 2021, the fault codes are:...
Why is the water level in the Nexus outer chamber much lower than in the inner chamber?
• The pump could be too powerful, so the Nexus+ is being emptied before the pond refills it by gravity.
• There could be a blockage in the transfer port between the inner and chamber and the outer chamber. You need to back flush it. You can download...
I’ve added Pure Aquarium to my system and nothing has happened?
As soon as Pure Aquarium is placed into an aquarium with fish, and dechlorinated water of the correct temperature, something will happen. Bacteria will leave the ball in their millions and seed the aquarium. You can’t see them but they are there and ...
Where do I place PURE Aquarium balls?
Ideally, place Pure Aquarium inside the filter, in an area that will contain it. You may need to use a filter bag to keep it in one place. Areas of water flow are best, and if you have to, you can drop Pure Aquarium straight into an aquarium containing...
How does PURE Aquarium work?
Bacteria are suspended in the ball until placed into aquarium water. When fish go in, ammonia is produced, and the bacteria leave the ball to feed on the fish waste. The ball shrinks and the bacteria coat the substrate, decoration and filter media. Other...
How do I work out how much media I will need for my aquarium?
In a moving bed chamber - You would want no more than 25% of the chamber to be filled with K1 as this allows enough water to help it to be fluidised properly.
Can I overdose with PURE Reef Balance?
No, but the bacteria is aerobic, meaning it requires, and uses, oxygen. There would be a risk of oxygen levels being depleted if massively overdosed. Aquariums running protein skimmers and with high turnover are best.
Please use the link below to check our shipping and delivery page for full information on cost and lead time.
Shiping and delivery
What are your opening hours?
Opening Hours
Evolution Aqua’s opening hours are 8:30am - 5:00pm, Monday to Friday. Please note our head office and factory in Wigan are not open to members of the public.
If your product develop a fault under warranty, a validy proof of purchase will be required to make a claim. You must first contact the original place of purchase for a warranty claim.
It is important that you store your proof of purchase during your...
Use our dealer locator tool to find your nearest Evolution Aqua stockist. Our Evolution Aqua specialist dealers are here to help and guide you with any products or applications enquiry you may have with your pond and aquarium.
