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Customer Questions

Do I need a high pressure circulation pump for my K+ Advanced Filter?

No, one of the great advantages of the K+Advanced Filters is they produce very little back pressure, so you can use a lower wattage pump saving you money!

How often will the filter need cleaning?

Typically in summer the filter will require cleaning once or twice a week, however every pond if different and cleaning requirement will vary depending on stocking density, exposure to sun and other variables.

How do I adjust the Double Union Ball Valve?

If you're finding it difficult to turn the valve during maintenance, you can use the video below to learn how to adjust it.

My filter media has gelled / stuck together in my K+ Advanced Filter

Switching the Air Blower ON and OFF 2 or 3 times and performing multiple rinses can free up media. Performing a backwash prior to following the cleaning instructions can free up the media. Operating the filter on re-circulate will determine if the...

How are the levels set inside the Eazypod to allow for cleaning?

There is a standpipe installed with a slot that set the level, therefore no valves are required. And when the pump is switched off, there is sufficient water in the filter to allow for cleaning.

Why is my water dirty when I'm using a K+ Advanced Filter?

1. Insufficient filtration time
2. Low flow
3. Dirty filter requires rinsing and backwashing
4. Pump has blocked.
5. Inlet line is blocked.
6. Pump is not primed.
7. Incorrect water chemistry. Check pH and other water readings. Check...

Why do I need to clean my filter more often?

Too much algae. Excessive water flow and pressure. Check pump size. Overloaded with fish. Excessive feeding. Filter blocked through calcium.

What is the recommended flow rate for the K+Advanced Filter?

We specify optimum flow rates for the K+Advanced Filters: - 6,000 litres per hour for the 20" K+Advanced Filter - 12,000 litres per hour for the 24" K+Advanced Filter - 18,000 litres per hour for the 30" K+Advanced Filter - 30,000 litres per hour for...

What is the maximum flow rate of the K+Advanced Filters?

The maximum flow is dictated by the pond size, there is no maximum flow rate specified, however we advise optimum flow rates.

Is there any way to recycle your Detox dechlorinator?

The activated Carbon inside the Evolution Aqua Detox de-chlorinator itself isn't classified as special waste under UK Special Waste Regulations 1996 and can be disposed of by landfill at an approved site or general waste bin. So, the carbon can be disposed...

Can I use the K+Advanced Filter as a stand alone filtration system?

Yes, the K+Advanced Filters are designed to be used with or without a pre-filter.

Can I fit a K+Advanced Filter on a surface skimmer?

Yes, the K+Advanced Filters are ideal for use on skimmer lines.

Above normal or excessive force is needed to operate the multi-port valve of my K+ Advanced Filter

Scoring or jamming with foreign matter or debris. If this condition persists after rinsing, disassemble the valve to clear. Continued operation may result in leaking due to damage to the multi-port valve (spider gasket). See dealer or installer.

Do I need to use a pre-filter with K+ Advanced Filter?

Whilst a pre-filter such as the Cetus Sieve will reduce the cleaning frequency of the K+Advanced Filter, it is not a requirement.

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