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Customer Questions
How do I replace the waste ball valve on my EazyPod
If you have one of the Mk1 EazyPods with a ball valve, you will need to buy a Single Union Ball Valve and a EazyPod Tank Connector.
Can Nexus+ be gravity or pump fed?
Yes, it can easily be adapted to either filtration method by simply swapping the supplied rubber boots.
Do I need an airpump for NexusPlus?
Yes, it powers the moving bed biological filter and is also vital to the cleaning process. You need an Evolution Aqua Air Pump 75 for a Nexus 220 and an Air Pump 95 for a Nexus 320. If you increase the amount of media in the outer chamber you may well...
How does the Nexus Automatic Control Box work?
Understanding the Nexus Automatic Control Box Video
This video will show you how the Nexus Automatic Control Box works. This will help you to troubleshoot any issues you may have encountered along side our other troubleshooting videos for the Nexus ...
How does the Nexus Automatic Air Control Valve Box work?
This video will show you how the Nexus Automatic Air Control Valve Box works. This will help you to troubleshoot any issues you may have encountered along side our other troubleshooting videos for the Nexus Automatic Control Box.
How does the Nexus Automatic Inlet Plate Relay work?
This video will show you how the Nexus Automatic Inlet Plate Relays work. This will help you to troubleshoot any issues you may have encountered along side our other troubleshooting videos for the Nexus Automatic Control Box.
How does the Nexus Automatic Waste Valve Relay work?
This video will show you how the Nexus Automatic Waste Valve Relay works. This will help you to troubleshoot any issues you may have encountered along side our other troubleshooting videos for the Nexus Automatic Control Box.
My Nexus is not draining to waste when valve is opened.
Remove the outside union on the waste ball valve, open the valve, if no water pours out the blockage is under the Nexus, carefully push a suitable stick (such as a cane) and release the blockage, you can also remove the Eazy and access the pipe from ...
The inlet valve does not turn on my Nexus during a cleaning cycle.
Check if the inlet valve is being obstructed.
Check if the yellow light is illuminated. If light is not illuminated after 3 minutes, initiate a manual clean to check operation.
Check the wiring is correctly installed. Seek advice from a suitably ...
How do I identify the spare part I need for my Nexus?
You can identify the spare part you need in the Nexus manual, the spare parts list is located on page 29. To view the manual, click here. Alternatively, you can identify the spare part you need from the image below.
K1 Micro is floating but K+Media is not in my Nexus, why is this?
The K+Media in normal conditions becomes semi-buoyant within 48 hours. However, the K1 Micro (only in the Eazy) takes longer to absorb water. This can take up to one week.
The K1 Micro in the Nexus Eazy doesn’t move well during the cleaning cycle
The reasons for this could be one of the following:
The air pump is not powerful enough (see Air Pump Recommendation on page 4)
There isn’t enough water in the Nexus – check that you used the cleaning pipe to maintain the level on a pump fed system...
I have an Ammonia and / or Nitrite reading.
A typical filter can take approximately 8 weeks to mature. During this time Ammonia and Nitrite levels will rise and fall. This process can be accelerated by using PUREPOND. If you still experience Ammonia and Nitrite readings after this period of time...
I am using a Nexus, my pond has been running for longer than 2 months and my water is cloudy, why?
It is important that the Eazy is flushed a minimum of 2 times during cleaning. This ensures that all the debris collected is flushed out to waste. If the unit is only cleaned once some debris can be returned to the pond, clouding the water. Flush the...
My Nexus is blocked with media/debris between the eazy and the main chamber
To clear the block you will need to drain down the outer chamber and clear the kiss points with a small flat screwdriver.You will then need to refill the filter, the media should float up so it can remove by hand.
Can I retrofit a Nexus
It is possible to retrofit a Nexus. However this cannot be done for an Eazypod.
My media is not circulating as good as what it was in the outer chamber of my Nexus.
You will need to check to see if your Airpump is working as it should be.
The airline holes may have become blocked with limescale. To rectify this you will need to drain down the outer section and check the airline for any blockages.
How often do I need to change the media in my Nexus?
You should never need to change the media in your filter. You can add more to the outer chamber of your filter if required. Please see question 4 for more information before adding more.
How much water is drained to waste from my Nexus during a cleaning cycle?
In a Nexus 220+ 140 litres of water is drained to waste.
In a Nexus 320+ just under 200 litres of water is drained to waste.
What is Nexus Automatic?
The Automatic is a separate system which can be fitted to Nexus filters, to enable automatic cleaning. By combining timers and automatic valves, Nexus can be converted and set to clean itself, as little or as often as required. It can be set to clean...
How can I extend the draining time of my Nexus Automatic?
You first need to remove the sticker of the far right side box and change the last dial with a small screwdriver from 50% to 40%, this will extend the cleaning time by one minute.
There is no power to the Nexus control box.
Check the wiring is correctly installed. Seek advice from a suitably qualified electrician if in doubt.
Check the mains connection to the control box. Seek advice from a suitably qualified electrician if in doubt.
Check the fuses inside the control...
How can I locate the fuse in the Nexus control box?
These are located alongside the timer blocks within their own hinged compartments. The fuses are all standard glass fuses; 10 Amp, 5 Amp, 2 Amp, 2 Amp from left to right.Please see the image below, this is where you can locate the fuses.
How do I set a Nexus Automatic to clean at a set time each day?
As its an analogue timer the cleaning frequency will be purely based on time so for example once every 24h, you can dictate the time by pressing manual clean at say 6pm and then it will automatically clean at 6pm the following day. On a twice a day clean...
Nexus Automatic does not close waste valve
To locate the issue you will need to:Check the relay furthest on the right in the auto box -Check the fuse - Does it light up during a cleaning cycle?If the relay is working as it should, you will need to check the motor. If it’s under warranty you will...
Can an old EazyPod be adapted to take smaller K1 Micro?
Yes, 18 litres of K1 Micro can be used. No adaptations are necessary. K1 Micro offers increased surface area and may provide clearer water.
Can EazyPod be upgraded to automatic cleaning?
No, the EazyPod Automatic is configured differently and would have to be purchased separately.
Is EazyPod a complete filtration system? Will I need anything else?
EazyPod is a complete mechanical and biological filter, trapping debris and breaking down biological waste from fish. A basic EazyPod on its own is not supplied with a pump (to pump water to it from the pond,) or an airpump, to clean it. You’ll also ...
What is EazyPod Automatic?
EazyPod Automatic is an EazyPod which can automatically clean its own media. Available with or without UVC, EazyPod Automatic has a control box which can be set by the user to clean itself on a timer, as little or as often as they require. EazyPod Automatic...
Can EazyPod be run gravity-fed?
The EazyPod and EazyPod Air can be converted to gravity feed, there are instructions on how to do this in the EazyPod manual which can be downloaded here. The EazyPod Complete and Automatic EazyPods cannot be gravity fed.
Can EazyPod Automatic be gravity-fed?
No, it’s not possible to run EazyPod Automatic as a gravity fed filter. The Nexus 220 and 320 can be gravity fed with the addition of the Automatic upgrade
Media is escaping and being discharge to waste when cleaning my Eazypod
This can happen if the outer steel mesh is slightly out of position, this sometimes happens during transit, remove all of the media from the biological chamber (this will stop any media becoming trapped when you tap the mesh back into place), with a ...
I want to recess the EazyPod away from the pond. How do I do that?
EazyPod comes with a rubber connector which allows 4” rigid pipe to be fitted. Place the EazyPod where you want it away from the pond (the base of a pump-fed EazyPod must always be above surface of pond level, gravity fed installations the EazyPod should...
What size pump do I need for an EazyPod?
EazyPods are suitable for ponds up 10,000 litres, and we recommend that a pond is turned over once every two hours. A 5000lph pump (like a Bermuda Filter Force 5000,) would be perfect.
How can I extend the cleaning cycle from 6 minutes to up to 10 minutes on my Eazypod Auto?
You first need to remove cycle timer sticker and then increase the dial from 60 to 100 so that the cycle time would increase to 10 minutes from the original 6 minutes.
What are the air stones used for that come with an EazyPod Air / EazyPod Complete?
The air stones need to sit at the bottom of the pond to provide extra aeration. You use the supplied manifold to divert the air from the air pump, so air can be used to clean the EazyPod and also to aerate the pond via the air stones. This illustration...
What volume of water is send to waste in my Eazypod during a cleaning cycle?
Approx 80L of water is send to waste during each cleaning cycle.Please see the manual for more information.
I want to install the EazyPod on a gravity fed system, what height will the water level be?
The measurement on gravity fed Eazypods will be 555mm from the floor to the water level inside the EazyPod. Remember to remove the black inlet pipe and make the necessary changes to the filter as shown in the instructions, as the EazyPod will arrive ...
My K1 Micro stays on the surface of the water in my Eazypod and will not sink
The K1 Micro when brand new is buoyant and will want to float on the surface of the water. This is perfectly normal. As soon as fish have been added to the pond it takes the K1 Micro approximately 24 to 48 hours to absorb the water and become semibuoyant...
The K1 Micro doesn’t move well during the cleaning cycle
The air pump is either not powerful enough or there isn’t enough water in the EazyPod. Check all air fittings and line for leaks. Make sure you haven’t inadvertently added more K1 Micro than the 18 Litres.
The pond gets dirty after cleaning my Eazypod
Check that you have turned your circulating pump off, so that the dirt in the K1 Micro hasn’t returned to the pond.If the K1 Micro appears to bubble (boil) above the outlet water level during cleaning, some dirt may return back to the pond. This is not...
Too much maintenance, poor clarity, or EazyPod overflowing
Make sure that you haven’t exceeded the maximum flow rate. Please ensure that the EazyPod has gone through a minimum of 2 to 3 cleaning cycles.
There is no power to my Eazypod automatic control box.
Check the wiring is correctly installed. Seek advice from a suitably qualified electrician if in doubt.
Check the mains connection to the control box. Seek advice from a suitably qualified electrician if in doubt.
Check the fuse inside the control...
EazyPod Automatic does not drain to waste
Check that the 1” ball valve on the EazyPod Automatic is in an open position. (You can check this by removing the union end from the waste valve)
Is cleaning cycle fully operational. From initiating a cleaning cycle it will take 3 to 4 minutes before...
EazyPod Automatic does not close waste valve
You will find out that the circulation pump will not switch on and the green and amber light are both illuminated.
Remove the unions from the waste valve and check for any blockages.
Check the fuse inside the control box. This is located in the hinged...
Can you retro fit an Eazypod?
No, it is not possible to retrofit an Eazypod. You can however retrofit a Nexus.
Does the UV need to be switched off on my Eazypod during the cleaning cycle?
The UV stays on throughout the process and no harm comes to the UV or the unit.
Why is the media in my Eazypod sitting high up and water is flowing down the overflow channels?
This problem occurs when the media is very blocked and the water can’t flow through it easily.
The filter needs to be cleaned, preferably at least twice to flush the dirt out. This problem may occur if the filter hasn’t been cleaned for a while or a...
How can I extend the draining time of my Eazypod Automatic?
To extend the time that the waste valve is open you can change the setting on one of dials on the timers inside the auto box.
The bottom dial on the right hand timer is set at 30%, if you change that dial to 20% or 10% the waste valve will open sooner...
I have a nexus 320 pump fed automatic. I want to change to gravity fed. What do I need to purchase to do this.
Nexus Filters are supplied ready for pump fed installations. To convert it to gravity fed, please refer to the manual. https://evolutionaqua.com/pub/media/bss/productattachment/Nexus320_Manual-A5_Size-March-2021.pdfYou would also need to purchase spares...
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