|Terms and Conditions|
Evolution Aqua Ltd
Phone: +44 (0)1942 216 554
All calls maybe recorded for training and quality purposes.Fax: +44 (0)1942 418 489
Copyright / Product images
Product images are for illustrative purposes only and may differ from the actual product.
All website transactions will be processed using GBP sterling only.
Evolution Aqua Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. We will use your email address to keep you informed of Evolution Aqua's product news and updates.
Should you wish to return any product purchased from our website, please carefully read and follow the instructions below:
If I change my mind and no longer want the items I have ordered?
If you are not happy with the items you receive or you change your mind about the items ordered, you must notify us within 14 calendar days from the day after you receive your goods.
If you do cancel your order, you must return the items, undamaged, following the procedures outlined below, see “How do I return an item?”.
To cancel an order you must notify us by calling head office on 01942 216 554 (Monday to Friday between 9am and 5pm) or by sending us a copy of our cancellation form that can be downloaded by clicking here. Please complete this form and return it to us by email to firstname.lastname@example.org or by post to Evolution Aqua, Kellet Close, Wigan, Lancashire, WN5 0LP.
We will provide a refund within 14 days of us receiving the goods back or from the date you told us you no longer wanted the goods, whichever is sooner. See our “Refunds Policy” for more information.
If the item is faulty or develops a fault under warranty?
If the item is faulty when it arrives with you or it develops a fault under warranty, you can return it back to us for inspection / refund. To make a claim under warranty, a valid proof of purchase will be required. We may ask you to provide photographs to help us establish the cause of the fault. You can email these photographs to email@example.com
Follow the procedures outlined in the section “How do I return an item?” to return the faulty item(s).
How do I return an item?
To return an item please call head office on 01942 216554 Monday to Friday between 9am to 5pm to be issued with a Customer Returns Number (CRN).
Please write the CRN on the outer packaging of the item you are returning. We also ask that you include a note with your name, address, contact phone number, along with a brief description of the reason for return. It is important that you also include a copy of the proof of purchase.
ll returns should be sent to:
Returns, Evolution Aqua, Evolution House, Kellet Close, Wigan, WN5 0LP, United Kingdom
Who is responsible for returning the goods?
Goods are your responsibility until they reach our warehouse, so please ensure that you package them well to prevent any damage in shipping. Goods returned should be in their original condition and will be inspected on arrival. If the goods arrive damaged we can take the relevant cost from your refund.
Please obtain a receipt for your return package from your courier, which can be used to track the item(s) you are returning, should for some reason they not arrive at our warehouse. We cannot accept liability for returned goods that we fail to receive, or for those that get damaged when shipped to us.
Refunds following confirmation of your right to cancel
If you are not happy with the items you have ordered from www.evolutionaqua.com, you can return any item within 14 days of receiving the goods and we will provide a refund.
We will also refund the initial delivery charge, only to the value of the basic standard postage and packaging charge, where applicable. Next day or special delivery charges will not be refunded.
We will not refund any costs incurred by yourselves to return any items to us.
Refunds will take up to 14 days to process from the date we receive your parcel or from the date we receive confirmation that the goods have been sent back.
See our “Returns Policy” for information on cancelling your order.
Refund for faulty goods
Under the terms of our warranty, faulty items must be returned for inspection before a refund is issued.
We will attempt to repair the faulty item, or if repair is not possible, we will provide a replacement item.
In the event that the item cannot be repaired or replaced, we will provide a refund. Refunds will take up to 14 days to process from this decision being made.
To make a claim under warranty, a copy of a valid proof of purchase will be required.
We will not refund any costs incurred by yourselves to return any items to us for warranty inspection.
See our “Returns Policy” for information on returning items under warranty.
Refunds for incorrect items being sent
In the rare instance that incorrect items were sent to you that do not conform to your original order, we will refund the cost of the item(s), your initial delivery charge and the cost of your return postage. Please return the items to us using a recorded or tracked delivery service, or by standard Royal Mail, including a copy of your proof of postage.
PLEASE NOTE: All returns must have a Customer Returns Number (CRN) clearly marked on the outside of the packaging. See our “Returns Policy” for more details.
We endeavour to process and ship all orders placed online within 2 working days. Working days are defined as Monday to Friday (excluding Bank Holidays). Orders placed on Saturday, Sunday or bank holidays will be processed the next working day.
Standard Delivery will be made by our couriers between the hours of 8am and 6pm. We endeavour to have all orders delivered to you within 3 working days of the order being placed online (excluding out of stock items).
You can upgrade to a Next Day Delivery, for orders placed by 12pm Monday to Thursday only. These orders will be picked and shipped the same day for delivery the next working day between the hours of 8am and 6pm (excluding out of stock items).
We do not offer a Saturday delivery option online. If you place any orders after 12pm Thursday, they will be delivered after the weekend.
All orders require a signature as proof of delivery.
This delivery policy is strictly only valid for UK mainland delivery addresses. There will be a surcharge for Scotland, Highlands, Offshore Islands and Channel Islands.
For other destinations please contact our head office on 01942 216 554.
Please select the appropriate delivery method during the checkout process.
How much is delivery?
Our delivery charges are as follows:
- Standard Delivery is £2.95 inc. vat for orders under £25 inc. vat.
- Free standard delivery applies to all orders over £25 inc. vat, excluding a specified next day delivery which is always chargeable, irrespective of order value.
- Next Day Delivery is £4.95 inc. vat for orders placed by 12pm Monday to Thursday only. (We do not offer a Saturday delivery service).
We do not offer a free, next day delivery option, even if the order value is over £25 inc. vat.
How do I track my delivery?
You can track your order via our courier’s website using the tracking number that will be included in the delivery confirmation email you will receive.
What happens if the items I have ordered are out of stock?
In the unlikely event that an item you order should be out of stock we will contact you by phone or email.
Will you ship my order over split deliveries?
Your order will be shipped in one delivery. If you would like your order to be split, please contact us. There will be an additional delivery charge for this.
What happens if the items arrive damaged?
If the goods arrive damaged please sign for the delivery as damaged. Any damages / shortages must reported to us within 24 hours. See our “Returns Policy” for more details.
If your order arrives damaged, please contact us by phone on 01942 216554 with the details, within 24 hours of delivery. We may require you to return the item(s), however, we will notify you at this time.
Evolution Aqua does not accept any liability for any consequential loss caused by damaged or faulty items, delay in dispatch or delays by carriers. In the unlikely event of a delivery not arriving on time, any extra delivery charge will be refunded. However we cannot accept any liability involving third party contractors, livestock and would advise that no arrangements be made for installation until you are in receipt of your order.
What happens if I am not available to sign for the delivery?
Our courier company require a signature as proof of delivery. Our courier company will attempt to delivery your parcel/s on two occasions (A card should be posted at each unsuccessful delivery attempt). If at this point a delivery cannot be made the parcel/s will be returned to the depot for collection by yourself.
If no-one will be available to sign for the delivery, you can request a specific, delivery instruction. However, a claim for non-delivery will not be accepted in this instance.
What happens if I've been sent the wrong items?
We have a checking system in place to ensure that customers receive the correct items, however if you've been sent the wrong item, or the wrong number of items, please contact us and we will help you out as quickly as we can, at no further cost to yourself. See our “Returns Policy” for more information.