We endeavour to process and ship all orders placed online within 2 working days. Working days are defined as Monday to Friday (excluding Bank Holidays and Christmas holiday periods). Orders placed on Saturday, Sunday or bank holidays will be processed the next working day.
Standard Delivery will be made by our couriers between the hours of 8am and 6pm. We endeavour to have all orders delivered to you within 3 working days of the order being placed online (excluding out of stock items).
You can upgrade to a Next Day Delivery, for orders placed by 12pm Monday to Thursday only. These orders will be picked and shipped the same day for delivery the next working day between the hours of 8am and 6pm (excluding out of stock items).
We do not offer a Saturday delivery option online. If you place any orders after 12pm Thursday, they will be delivered after the weekend.
All orders require a signature as proof of delivery.
This delivery policy is strictly only valid for UK mainland delivery addresses. There will be a surcharge for Scotland, Highlands, Offshore Islands and Channel Islands.
For other destinations please contact our head office on 01942 216 554.
Please select the appropriate delivery method during the checkout process.
How much is delivery?
Our delivery charges are as follows:
- Standard Delivery is £2.95 inc. vat for orders under £25 inc. vat.
- Free standard delivery applies to all orders over £25 inc. vat, excluding a specified next day delivery which is always chargeable, irrespective of order value.
- Next Day Delivery is £4.95 inc. vat for orders placed by 12pm Monday to Thursday only. (We do not offer a Saturday delivery service).
We do not offer a free, next day delivery option, even if the order value is over £25 inc. vat.
How do I track my delivery?
You can track your order via our courier’s website using the tracking number that will be included in the delivery confirmation email you will receive.
What happens if the items I have ordered are out of stock?
In the unlikely event that an item you order should be out of stock we will contact you by phone or email.
Will you ship my order over split deliveries?
Your order will be shipped in one delivery. If you would like your order to be split, please contact us. There will be an additional delivery charge for this.
What happens if the items arrive damaged?
If the goods arrive damaged please sign for the delivery as damaged. Any damages / shortages must reported to us within 24 hours. See our “Returns Policy” for more details.
If your order arrives damaged, please contact us by phone on 01942 216554 with the details, within 24 hours of delivery. We may require you to return the item(s), however, we will notify you at this time.
Evolution Aqua does not accept any liability for any consequential loss caused by damaged or faulty items, delay in dispatch or delays by carriers. In the unlikely event of a delivery not arriving on time, any extra delivery charge will be refunded. However we cannot accept any liability involving third party contractors, livestock and would advise that no arrangements be made for installation until you are in receipt of your order.
What happens if I am not available to sign for the delivery?
Our courier company require a signature as proof of delivery. Our courier company will attempt to delivery your parcel/s on two occasions (A card should be posted at each unsuccessful delivery attempt). If at this point a delivery cannot be made the parcel/s will be returned to the depot for collection by yourself.
If no-one will be available to sign for the delivery, you can request a specific, delivery instruction. However, a claim for non-delivery will not be accepted in this instance.
What happens if I've been sent the wrong items?
We have a checking system in place to ensure that customers receive the correct items, however if you've been sent the wrong item, or the wrong number of items, please contact us and we will help you out as quickly as we can, at no further cost to yourself. See our “Returns Policy” for more information.