Evolution Aqua Refund Policy
REFUNDS FOLLOWING CONFIRMATION OF YOUR RIGHT TO CANCEL
If you are not happy with the items you have ordered from www.evolutionaqua.com, you can return any item within 14 days of receiving the goods and we will provide a refund.
We will also refund the initial delivery charge, only to the value of the basic standard postage and packaging charge, where applicable. Next day or special delivery charges will not be refunded.
We will not refund any costs incurred by yourselves to return any items to us.
Refunds will take up to 14 days to process from the date we receive your parcel or from the date we receive confirmation that the goods have been sent back.
See our “Returns Policy” for information on cancelling your order.
REFUND FOR FAULTY GOODS
Under the terms of our warranty, faulty items must be returned for inspection before a refund is issued.
We will attempt to repair the faulty item, or if repair is not possible, we will provide a replacement item.
In the event that the item cannot be repaired or replaced, we will provide a refund. Refunds will take up to 14 days to process from this decision being made.
To make a claim under warranty, a copy of a valid proof of purchase will be required.
We will not refund any costs incurred by yourselves to return any items to us for warranty inspection.
See our “Returns Policy” for information on returning items under warranty.
REFUNDS FOR INCORRECT ITEMS BEING SENT
In the rare instance that incorrect items were sent to you that do not conform to your original order, we will refund the cost of the item(s), your initial delivery charge and the cost of your return postage. Please return the items to us using a recorded or tracked delivery service, or by standard Royal Mail, including a copy of your proof of postage.
PLEASE NOTE: All returns must have a Customer Returns Number (CRN) clearly marked on the outside of the packaging. See our “Returns Policy” for more details.